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General Privacy Notice

The Organisation is committed to being transparent about how it collects and uses the personal data of individuals including tenants, customers, suppliers, and other people the organisation has a relationship with or may need to contact. This policy sets out the Organisation’s commitment to data protection and individual rights and obligations in relation to personal data.

Within the organisation there is an appointed person with responsibility for data protection compliance. Please contact us at 49 St John Street, Stirling FK8 1ED, Telephone 01786 472247, email should you have any questions about this policy or require further information.


This Privacy Notice is a public document available to anyone to explain how the organisation collects and processes personal information in order to conduct normal business activities.

How we collect your information

We collect information from you via a variety of sources, including:

  • By e-mail, telephone, post, and social media
  • When you meet with us

We may receive information about you from third parties.

What information does the organisation collect?

We collect a range of information about you. This includes:

  • Your name, address, date of birth and contact details, including email address and telephone number
  • Other personal information that may vary in relation to the service provided
  • Our correspondence and communications with you
  • Details of services provided
  • Information from publicly available sources

The organisation may collect this information in a variety of ways including from third parties.

Why does the organisation process personal data?

The processing of your information can be summarised as follows:

  • To comply with relevant legislation and legal obligations
  • To provide you with the relevant services
  • To communicate with you by post, email, and phone
  • To maintain administration records

Who we share data with

  • We may need to share your information with Government departments and agencies, OSCR, our auditors, banks, solicitors or with other organisations and agencies where we are legally allowed to do so
  • We share data internally for the purpose of administration
  • We may need to share data with our service providers and third parties in order to provide the service required

The organisation will not transfer your data outside the European Economic Area.

How does the organisation protect data?

The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the proper performance of their duties.

For how long does the organisation keep data?

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected. A note of more precise times can be found on the individual Privacy Notices relating to specific services provided.

Your rights

As a data subject, you have a number of rights. You can:

  • Access and obtain a copy of your data on request
  • Require the organisation to change incorrect or incomplete data
  • Require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and
  • Object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact us at the address noted above.

If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the organisation. However, if you do not provide the information, the organisation may not be able to provide you with the services required.