Complaints:
We welcome feedback, both positive and negative, as it helps us to develop and improve our services. We want you to let us know by phone, email, letter or face-to-face what you thought of the service you received. We are especially delighted to hear when we have got things right. If you want to provide feedback please:
- write to the Cowane’s Trust, 49 St John Street, Stirling, FK8 1ED
- call 01786 472247
- or complete the online feedback form
Complaints:
We aim to get things right first time and want to you to tell us when we don’t. Complaints help us monitor our services so we can improve our performance. Please tell us if:
- we fail to provide a service or if there is a delay in providing it
- we provide a poor service
- you experience unfairness, prejudice or discrimination
- we breach our policies or procedures
- you are unhappy about any other aspect of your experience as a customer or tenant
If you want to make a complaint please follow the procedures in the link below: